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Rachel has more than 16 years frontline experience in HIE. Before starting her role as Director of Service Delivery, she was area manager in Shetland from 2012 until May 2021.
The role of the new service delivery directorate is to strengthen collaboration, cohesion and sharing of resources across all eight HIE area teams to improve client delivery on all fronts.
Commenting on her role, Rachel said:
“Everything about this post is aimed at optimising the client experience. This includes making sure the right information and support is provided to the right people at the right time. I very much welcome both the opportunities and the challenges involved in leading this directorate.”
Tel: +44 (0)1463 383 291