Quality and training

Quality assurance is a generic term that covers a range of ideas concerning business standards, customer service, best practice and evaluation.

It is a pro-active and reactive means of ensuring that your customers get the best experience possible and the highest standards of service. But, more importantly, quality assurance gives tourism businesses a benchmark and objectives that will go a long way to converting new customers into repeat business and retaining those clients they already have.

For our tourists and visitors, quality assurance signifies that a certain level of excellence has been achieved and boosts confidence in the service they will receive.

VisitScotland operates a number of quality assurance schemes. Visit their web site or contact the Quality Assurance Operations Team on 01463 723040 or by email at qainfo@visitscotland.com  They have a rotating duty Senior Quality Advisor who is happy to help tourist industry operators seeking advice.

First, though, why not check your 'baseline' with our tourism business tool, Hospitality Assured?