Date: 05 July 2008 Author: duncan_macinnes Last updated: 29/04/2008 09:31:51 Page Reference: ###currentlocid###
In any language, it is important to know how to greet people and make them feel welcome. So that's what you're going to learn in the first module.
When someone walks into your repection area or wherever visitors meet with staff, you need something to catch their attention. Remember, first impressions count.