Organisational Development

Through continuous improvement, culture change and the management and development of their team, Organisational Development enables a business to achieve it's goals. Use the tools and resources below to find out more:


EFQM Excellence Model

The Excellence Model is developed by the European Foundation for Quality Management (EFQM®). It is widely used as a framework for continuous improvement activity by private, public and voluntary sector organisations, as well as for judging prestigious quality awards.

Using the EFQM Excellence Model helps an organisation to work out for itself how it is performing in crucial business areas and where it needs to improve. This provides a framework for developing a culture of continuous improvement.

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Investors in People (IiP)

Investors in People is a national standard that sets a level of good practice for improving an organisation"s performance through its people. It provides a framework for the management and development of people.

Investors in People is open to any organisation of any size from any sector. Individual units of, for example, a large government department or local authority may pilot the standard as part of an overall strategy for achievement, or may go for the standard in their own right if they have the authority to do so from their parent department.

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The Big Picture

The Big Picture is an organisational development framework that recognises the unique qualities of voluntary organisations. People who work in and understand the voluntary sector have developed the framework.

It is designed to help you think about every aspect of your organisation and its work and to take action to improve it. At the same time it draws on good practice from other sectors.

The Big Picture can also be adapted for use in a wide variety of small organisations or teams.

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Hospitality Assured

Hospitality Assured is an international quality accreditation scheme for service and business excellence. Run by the Hotel and Catering International Management Association (HCIMA), it has been tailored by Highlands and Islands Enterprise for tourism businesses in this area. But it’s not just a badge. Yes, it signals your commitment to excellence to potential customers, employees and competitors but going through the process of Hospitality Assured will also help shape and develop your business.

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Rate your organisation as a promoter of people development

How committed is your organisation to developing people? Many of the most productive organisations in the UK actively invest in their employees' training and development as they know it leads to bottom line improvements. Take this simple test to determine your organisation's commitment to people development.

Take the 'promoter of people development' test


Is Your Company Competence-Driven?

Competencies help define our suitability for job roles in the workplace. Many organisations find it useful to consider the competency frameworks surrounding a job role as these can help identify the correct staff for a job and also the training and development staff may need to become competent in their role. The following self-assessment tool will allow you take consider your company's approach to competencies.

Take the 'company competence-driven' test