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The downloadable documents and forms on this page are taken from the Hospitality Assured 'Suitcase' resource - and can provide an alternative to the hard-copy Suitcase. The download documents are formatted as Word or PDF files. Opening PDF files requires Adobe Acrobat which can be downloaded for free via the button below. |
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Related documents
Hospitality Assured - getting ready for your jouney (PDF 277.2 KB) Download time approx. 1m 21s at 28 Kbps Download time approx. 1m 41s at 56 Kbps Download time approx. 0m 18s at 128 Kbps Download time approx. 0m 4s at 512 Kbps
Prepare for excellence
Hospitality Assured - ten key steps to acceditation (PDF 1.4 MB) Download time approx. 7m 14s at 28 Kbps Download time approx. 4m 37s at 56 Kbps Download time approx. 2m 36s at 128 Kbps Download time approx. 0m 23s at 512 Kbps
Road map to accreditation
Hospitality Assured - your self-assessment (PDF 395.4 KB) Download time approx. 2m 56s at 28 Kbps Download time approx. 1m 58s at 56 Kbps Download time approx. 0m 25s at 128 Kbps Download time approx. 0m 6s at 512 Kbps
Self assessment questionnaire
Hospitality Assured - assessment application (PDF 153.6 KB) Download time approx. 1m 45s at 28 Kbps Download time approx. 0m 23s at 56 Kbps Download time approx. 0m 10s at 128 Kbps Download time approx. 0m 2s at 512 Kbps
Apply for assessment
Hospitality Assurance - documents and templates (PDF 271.8 KB) Download time approx. 1m 20s at 28 Kbps Download time approx. 1m 40s at 56 Kbps Download time approx. 0m 18s at 128 Kbps Download time approx. 0m 4s at 512 Kbps
Useful templates
Hospitality Assured - Form 1 - action plan (DOC 32.5 KB) Download time approx. 0m 10s at 28 Kbps Download time approx. 0m 5s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Action plan template
Hospitality Assured - Form 2 - measuring your business performance (DOC 95.0 KB) Download time approx. 0m 28s at 28 Kbps Download time approx. 0m 14s at 56 Kbps Download time approx. 0m 6s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Measure your progress
Hospitality Assured - Form 3 - mystery shopper checklist (DOC 40.5 KB) Download time approx. 0m 12s at 28 Kbps Download time approx. 0m 6s at 56 Kbps Download time approx. 0m 3s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Mystery shopper checklist
Hospitality Assured - Form 4 - customer questionnaire (DOC 27.5 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Gauging customer satisfaction
Hospitality Assured - Form 5 - making sense of your customer questionnaire (DOC 35.5 KB) Download time approx. 0m 10s at 28 Kbps Download time approx. 0m 5s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Interpreting customer feedback
Hospitality Assured - Form 6 - exceeding customer expectations (DOC 232.0 KB) Download time approx. 1m 8s at 28 Kbps Download time approx. 1m 34s at 56 Kbps Download time approx. 0m 15s at 128 Kbps Download time approx. 0m 4s at 512 Kbps
Determining customer expectations
Hospitality Assured - Form 7 - customer service promise (DOC 30.0 KB) Download time approx. 0m 9s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Customer service promises
Hospitality Assured - Form 8 - review of competitors' services (DOC 39.0 KB) Download time approx. 0m 11s at 28 Kbps Download time approx. 0m 6s at 56 Kbps Download time approx. 0m 3s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Reviewing the competition
Hospitality Assured - Form 9 - your business plan 1 (DOC 28.5 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Example business plan 1
Hospitality Assured - Form 10 - your business plan 2 (DOC 27.5 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Example business plan 2
Hospitality Assured - Form 11 - mission statements (DOC 28.5 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Mission statement examples
Hospitality Assured - Form 12 - key results areas (DOC 29.0 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Hallmarks of excellence
Hospitality Assured - Form 13 - job description (DOC 26.5 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Job description template
Hospitality Assured - Form 14 - job description sample (DOC 38.5 KB) Download time approx. 0m 11s at 28 Kbps Download time approx. 0m 6s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Sample job description
Hospitality Assured - Form 15 - skills checklist (DOC 44.0 KB) Download time approx. 0m 13s at 28 Kbps Download time approx. 0m 6s at 56 Kbps Download time approx. 0m 3s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Skills checklist
Hospitality Assured - Form 16 - procedures checklist (DOC 27.5 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Example procedures checklist
Hospitality Assured - Form 17 - training record (part one) (DOC 40.0 KB) Download time approx. 0m 12s at 28 Kbps Download time approx. 0m 6s at 56 Kbps Download time approx. 0m 3s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Training record sheet template
Hospitality Assured - Form 17a - training record (part two) (DOC 40.0 KB) Download time approx. 0m 12s at 28 Kbps Download time approx. 0m 6s at 56 Kbps Download time approx. 0m 3s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Example training record sheet
Hospitality Assured - Form 18 - training plan (DOC 28.0 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Training plan blueprint
Hospitality Assured - Form 19 - evaluating external training (DOC 28.0 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Training evaluation questions
Hospitality Assured - Form 20 - the cost of training (DOC 27.5 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
The real cost of training
Hospitality Assured - Form 21 - three levels of training (DOC 35.5 KB) Download time approx. 0m 10s at 28 Kbps Download time approx. 0m 5s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Choose training levels
Hospitality Assured - Form 22 - four levels of evaluating training (DOC 28.0 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Training evaluation levels
Hospitality Assured - Form 23 - staff development and appraisal (DOC 43.0 KB) Download time approx. 0m 13s at 28 Kbps Download time approx. 0m 6s at 56 Kbps Download time approx. 0m 3s at 128 Kbps Download time approx. 0m 1s at 512 Kbps
Staff appraisal form
Hospitality Assured - Form 24 - job chat (DOC 32.0 KB) Download time approx. 0m 9s at 28 Kbps Download time approx. 0m 5s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Sample job chat sheet
Hospitality Assured -Form 25 - methods for determining customer satisfaction (DOC 27.5 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Determing customer satisfaction
Hospitality Assured - Form 26 - society's perception of your organisation (DOC 30.5 KB) Download time approx. 0m 9s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
As others see you
Hospitality Assured - Form 27 - process improvement (DOC 28.0 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Improving your processes
Hospitality Assured - Form 28 - benchmarking (DOC 27.5 KB) Download time approx. 0m 8s at 28 Kbps Download time approx. 0m 4s at 56 Kbps Download time approx. 0m 2s at 128 Kbps Download time approx. 0m 0s at 512 Kbps
Introducing benchmarking
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