Business services in the Highlands and Islands
The Highlands and Islands is a leading location for Global Business Services (GBS) activity demonstrated by:-
One of the region’s most important sectors, the global business services industry has enjoyed steady growth in the Highlands and Islands since the early 1990s.
The continued and growing presence of major multinational organisations is testament to the region’s successful track record in delivering such services, especially those relating to telecommunications and IT/computing. Businesses operating in the region excel particularly well in critical business performance areas such a customer satisfaction, call resolution, staff retention and low absenteeism. Employers also report that operations in the Highlands and Islands consistently perform better than centres elsewhere in the UK.Show more
Throughout the Highlands and Islands the sector employs over 3,000, spread across contact centre, non-voice business services and knowledge-based processes. Services delivered for the Telecommunications and ICT sector dominates employment in the sector.Show less
HIE has been working with a new operator, offering business and financial support to help the company locate in Forres, securing over 100 jobs previously at risk.
A group of Highland school students who won a dragon’s den style competition to design apps are travelling to London for the official launch of their award-winning entry.
A call centre company is to create 50 new jobs in Dingwall over the next 18 months.
The growth of a service centre in the north of Scotland, and the quality of its staff, has been praised by the Consul General of Japan during a visit to the Highlands.
A software business at the leading edge of the IT industry is to create a new centre of excellence in Inverness.
Atos dramatically expand their Development and Innovation Centre in Forres, Moray