Part of the Global Business Services sector, outsourcing activity is an increasingly important source of employment in the region. In the past few years, the growing trend for delivering outsourcing activity has accelerated rapidly. We now have a distinct IT Outsourcing cluster, offering end to end IT services, from first and second line call handlers to software innovation and development.
The cluster includes several high profile organisations, all servicing a range of blue chip and major public sector clients, including Capgemini, Atos and Fujitsu.
Opportunities for growth in the Business Services sector exist across the Highlands and Islands region, for both outsourced and in-house sites. Key areas include shared services functions in particular where complex, high-value skills sets are required such as IT, Human Resources, Customer Service, Legal Services, Finance and Accounting.
These case studies illustrate a few of the high profile organisations who are benefitting from the highly skilled and experienced workforce in the Hilghlands and Islands.
Atos - investing in people and business technology:
Atos is a global leader in digital services provision specialising in high-end technical services.
The company has invested significantly in its Scottish operation, particularly in the Highlands and Islands where, with support from HIE, it opened its pioneering Development and Innovation Centre in 2013...
The Sensée approach to servicing the UK’s leading brands:
Scotland already has an established pedigree in providing virtual workforces, with a strong ‘tele-culture’ across a number of industries.
Since launching in 2004, Sensée has embraced homeworking on an unprecedented scale for the customer service sector...read more
Why Serco made Inverness their next stop:
For Serco, Inverness was the natural choice of HQ for the Caledonian Sleeper service. It is not only the start and end point for many of its guests, it is also home to what Serco believes to be a high calibre workforce which enjoys an excellent work life balance...