Part of the Global Business Services sector, outsourcing activity is an increasingly important source of employment in the region. In the past few years, the growing trend for delivering outsourcing activity has accelerated rapidly. We now have a distinct IT Outsourcing cluster, offering end to end IT services, from first and second line call handlers to software innovation and development.
The cluster includes several high profile organisations, all servicing a range of blue chip and major public sector clients, including Capgemini, Atos and Fujitsu.
Opportunities for growth in the Business Services sector exist across the Highlands and Islands region, for both outsourced and in-house sites. Key areas include shared services functions in particular where complex, high-value skills sets are required such as IT, Human Resources, Customer Service, Legal Services, Finance and Accounting.
“The Highlands and Islands region continues to be the hub for delivering high-value work” Everest Group, 2016