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Highlands and Islands Enterprise is now a unified agency, with area teams located throughout our region. Local enterprise companies no longer operate – some information on these pages may not be up-to-date. If in doubt please call your local area office.
Follow this link to view current information about HIE..

Dealing with conflict

One-day workshop

Course Aims:

Human beings are all different and do not agree on all matters. This can be healthy and invigorating within both businesses and life generally. However, when views become entrenched and the arguments become adversarial it is likely the seeds of conflict will be sown.

Benefits:

In this one-day course we will look at the signs of conflict and why it happens. The manager or team leader will want to be alert to the signs of conflict so we discuss core management skills for dealing effectively with it. Understanding can lead to appropriate action, so we will discuss specific ways to defuse conflict and perhaps, turn the energy of conflict into benefits.

Content:

Why conflict happens at work
The factors that affect the way people think
Why conflicts can be difficult to resolve
Changing behaviour patterns
Improving communication and awareness
When ‘third-party’ involvement can help
Harnessing the positive energy of conflict

Dates: Wednesday 15 November 2006

Location: Lochinver Lerning Centre, Lochinver, Sutherland

Dates: Wednesday 10 January 2007

Location: The Bridge Hotel, Helmsdale, Sutherland

Times: 10am – 4pm

Costs: SME £50 / Large business or Public sector £75

For further information, or to book a place on this course, please call
0800 0328080 or follow the link to BOOK ON-LINE.

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