United we stand
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As every good manager knows, a harmonious working environment is good for business. It helps staff morale and retention, and boosts productivity. Tom Whitney finds out how to keep everyone happy
"A team that works well together will deliver better returns, so taking steps to support that team makes good commercial sense," says Chartered Institute of Personnel and Development (CIPD) adviser Angela Hatton.
"Simple ways to create a harmonious team include effective communication, treating staff equally and fostering a positive atmosphere," she adds. Clear communication Clear communication is at the heart of a good working environment. Disputes are often based on hearsay and misunderstanding. If people don't know what is happening or why, rumour can fill the gap. Employees appreciate being kept informed, too. So consider how - and how often - you communicate with your team. Organise regular team meetings to encourage dialogue between all staff members. Use notice boards and email to keep people informed. And listen to your staff. "Walk around and talk to your employees; encourage your managers and supervisors to do the same," advises Hatton. "This also provides a chance to assess how team members get on with each other. Listen to their feedback and consider what changes they want you to make." Teamwork You can help to create a good team atmosphere by encouraging people to mix in and out of the workplace. Simple social activities such as eating lunch together or having a drink after work can go a long way to building team spirit. You should also consider how new recruits will fit into your team. Get your staff to meet potential team members before deciding whether to hire them. Once employed, make sure their induction is structured, positive and gives them the chance to get to know the team. Fair dealing is equally important. Internal promotions can cause problems, but if you are fair and open, you can prevent conflict. "Don't show any favouritism or discriminate in any way," she advises. "Be transparent. If you want certain people for specific tasks, let people know why." If a problem, such as a personality clash, should ever arise, deal with it quickly, decisively, yet sensitively. Talk to people privately and establish what the problem is. Avoid confrontation. Try to work out a positive way forward for all concerned. "Effective managers engage with their staff to build commitment, which motivates employees to increase the volume and quality of their work," says Hatton. "Make staff feel part of a team and it's likely you'll boost productivity and staff retention." Finally, give your team a clear common target to aim for. "Unite your team around a common goal," says Hatton. "Even the smallest organisation can have a vision," she concludes.
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