HIE is committed to protecting the privacy of our customers and website visitors. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information which personally identifies you.
This privacy notice tells you what to expect when HIE collects personal information through on-line media. It applies to information we collect about:
- Visitors to our website(s)
- People who use our on-line services
- Job Applicants
This privacy notice explains the principles used by HIE to collect and process personal data using the HIE website. It does not provide an exhaustive list of all aspects of data collection and use. HIE continually updates the services and facilities provided and website users can contact us at any time for further information about how their data will be collected and processed.
Visitors to our website(s) - Website Usage Data
Our website keeps track of standard internet log information and details of visitor behaviour patterns to better understand website usage. This information is collected in a way that does not identify individual users and we do not make any attempt to find out identities of those using our website.
Where we collect personally identifiable information using our website, for example from those wishing to access certain services, we ensure it is clear that we are collecting personal data and explain what we intend to do with it.
Security
We recognise industry standards and employ appropriate security safeguards to protect information from unauthorised access and misuse. Whenever you transmit sensitive information, such as billing or credit card information to us through our website, we provide you access to our secure server that allows encryption across the internet.
Accessing services
HIE offers various services through on-line media, some of which require the user to provide personal information. HIE has to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this. These services include but are not limited to:
- Newsletters and subscriptions
- Marketing and promotional activities for a wide range of events and facilities
- Contests and surveys
Collecting optional Information
When entering personal information to access some of our services, you may from time to time be asked to provide additional information. We request this information so that we may serve you better (for example to provide more tailored products and services to you) and understand you better. If we request this additional information from you, we will identify it as optional and you are not required to provide it to receive the service you are signing up to.
Discussion forums
Some users of our website are offered the opportunity of participating in discussion forums and posting news, comments and other content to message boards. These services enable users to interact easily with our staff and other visitors to the site about HIE and its products and services. The discussion forums and message boards are not private forms of communication, and therefore any information which is posted on them can be accessed by the general public.
Job applicants
We advertise details of job opportunities with HIE and its partners on our website. If you apply for one of the available positions, you are required to provide us with contact details so we can get in touch with you. These details, together with the contents of your curriculum vitae, will be treated as confidential and will only be used for the purposes of considering you for a particular position.
Your rights
You have the right to ask for a copy of your personal information that is held by HIE and we may charge a small fee to process this request (a Subject Access Request). You also have the right to require us to correct any inaccuracies in your information. Contact us by emailing info@hient.co.uk
Disclosure and sharing of personal information
HIE processes personal data in accordance with the Data Protection Act (1998) and does not sell or rent any personal data.
Please contact us if you require any further information on:
- agreements we have with other organisations for sharing information;
- circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
- our instructions to staff on how to collect, use and delete personal data; and
- how we check that the information we hold is accurate and up to date.
You can also contact us for a copy of our data protection policy.
Links to other websites
This Notice explains our data processing practices that apply to this website. Other websites to which this website links are not covered by this Privacy Notice. If you have any queries concerning your personal information or any questions on our use of your information, please email info@hient.co.uk
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated March 2012.
User Submissions - Non-personal data
Please do not post confidential or proprietary information to our website. Any material, information or any other communication you transmit or post to our website (other than your personal information) will be considered non-confidential and non-proprietary, unless we are advised to the contrary and we will have no liability for it. HIE and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the communications in all data, images, sound, text and other things embodied therein for any and all commercial or non-commercial purposes. Users of our website are prohibited from posting or transmitting to or from this site any unlawful, threatening, libellous, defamatory, obscene, pornographic or other material that would violate any law.
