Andrew Liley 2007-11-13T12:37 Triple-A Highlands and Islands Enterprise Cowan House; Inverness Retail and Business Park; Inverness IV2 7GF; Scotland Tel: 01463 234171 Fax : 01463 244469 E-mail : hie.general@hient.co.uk eng text/html http://www.hie.co.uk/murdo KenHieOnly 2006-05-19T12:28 Hospitality Assured - ten key steps to acceditation Triple-A Highlands and Islands Enterprise Cowan House; Inverness Retail and Business Park; Inverness IV2 7GF; Scotland Tel: 01463 234171 Fax : 01463 244469 E-mail : hie.general@hient.co.uk eng Businesses 1.2 Grow your business and global connections UKM4 - Highlands and Islands Tourism; Quality management; Standards and specifications; Performance management; Comprehensive performance assessment; Performance indicators http://www.hie.co.uk/Hospitality Assured - ten key steps to acceditation