Hands up who knows everything about the tourism and hospitality industry.

Just as I suspected, not many. How come then, so many of us as managers are reluctant to admit we have gaps in our knowledge when it comes to running our own business? It is a paradox that always amuses.

Easy enough to say here, I suppose. Quite another to admit we aren’t a Yoda-type guru when a member of staff poses a question that puts us on the back foot. The usual response is to fudge or flannel a response until we have time to consider more fully.

Yes, we have to be viewed as the infallible captain of the ship to instil confidence in the crew. This undoubtedly makes good business sense and a happy ship. Up to a point, anyway.

For can we, as managers, really set ourselves up on a pedestal? Is it really in the best long-term interests of our business to wing it and make up policy and strategy decisions on the hoof?

I don’t think so.

The mark of a good manager is someone who can freely admit they don’t have all the answers, all of the time. Training is vital to ensure ongoing success, but not just for staff. Emphasis has traditionally been on staff, yet those who sign the cheques and make the big decisions have allowed themselves the luxury of trial and error experience. It just doesn’t make any sense.

Managers, give yourself a break. Go and get some training. You are not infallible. It’s not something to be ashamed of. In today’s competitive marketplace, no-one can afford the indulgence of thinking they are perfect and have all the answers…least of all those who have their hands on the controls.