Tourism and retail businesses in Scotland are being offered the chance to attend an innovative free training event to help them improve the experience they give to customers. The autumn programme of theatrical Visitor Experience Workshops will kick off on 12th November for three weeks. These free workshops are designed to help front line staff understand how easy it can be to deliver a fulsome and authentic visitor experience, and boost local trade to boot.

Organised by Pride & Passion, the grass-roots tourism movement supported by Nick Nairn and Muriel Gray, the workshops are designed help tourism businesses tweak good customer service to reach new levels of excellence. They will also show how to get the most out of interactions with visitors.

“We’ve changed the content and format of the workshops from previous years to ensure that participants are getting a whole new experience. One of the attractions of having a theatre-based element to these events is that the possibilities for presenting visitor scenarios are endless and highly enjoyable”, said Gillian Stirton, Project Manager.

The workshop will be packed full of insights and helpful tips, and attendees will get the chance to swap notes and catch up with other tourism businesses in their local area. Lunch and refreshments will be provided.

The Theatre Workshops are travelling around Scotland from 12^th November to 29^th November as follows: 

Date	Time	Venue	Location
12th November	11am-3.15pm	Douglas Arms Hotel, 206 King Street.	Castle Douglas
13th November	11am-3.15pm	AyrTown Hall, New Bridge Street,	Ayr
14th November	11am-3.15pm	Brisbane House Hotel, 14 Greenock Road, Esplanade.	Largs
15th November	11am-3.15pm	The Undercroft, LinlithgowPalace.	Linlithgow
16th November	11am-3.15pm	Beveridge Park Hotel,6 Abbotsford Road.	Kirkcaldy
19th November	11am-3.15pm	Crieff Hotel, 43-49 East High Street.	Crieff
20th November	11am-3.15pm	Mortlach Memorial Hall, Albert Place.	Dufftown
21st November	11am-3.15pm	Ugie House Hotel, Church Road.	Keith
22nd November	10.30am-2.45pm	Stonehaven & DistrictSea Cadets Unit HQ High Street,	Stonehaven
23rd November	11am-3.15pm	St Magnus Centre, Palace Road, Kirkwall	Orkney
26th November	11am-3.15pm	National Hotel, High Street.	Dingwall
27th November	11am-3.15pm	Westlands Hotel, 160 Atholl Street.	Pitlochry
28th November	11am-3.15pm	National Parks Gateway Centre Loch LomondShores.	Balloch
29th November	11am-3.15pm	Tontine Hotel, High Street.	Peebles

 

For more information contact:

Pride & Passion

29 DrumsheughGardens

Edinburgh

EH3 7RN

0800 028 0588

e: team@prideandpassion.net

w: www.prideandpassion.net